At Rokoungli Techsoul Private Limited, we are committed to ensuring your complete satisfaction with every purchase you make on our online store. This Return & Refund Policy outlines your rights and the process for returns, refunds, and exchanges. Please read this policy carefully before placing an order on our website.
1. Eligibility for Returns
You may request a return if the product you received is defective, damaged, incorrect, or significantly different from what was described on our website. To be eligible for a return, the product must meet the following conditions:
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The return request must be initiated within 7 days from the date of delivery.
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The product must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
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You must provide your order number, proof of purchase (such as invoice or order confirmation), and photographic evidence of any defect or damage.
Returns will not be accepted if the item is worn, washed, altered, soiled, or missing original tags or packaging.
2. Non-Returnable Items
Certain items cannot be returned due to hygiene, health, or safety reasons. These include:
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Items marked as final sale or non-returnable on the product page.
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Underwear, socks, personal care products, cosmetics, or intimate apparel.
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Products where the seal has been broken or packaging has been opened.
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Customized or personalized products (unless defective).
If an item is non-returnable, this will be clearly stated on the individual product’s page.
3. How to Initiate a Return
To start a return, please follow these steps:
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Contact our customer support team within 7 days of delivery via email at contact@rokoungli.in or through the contact form provided on our website.
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Provide your order number, a brief description of the issue, and clear photos/videos of the defective or incorrect product.
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Once your request is reviewed, you will receive instructions on how and where to send your return.
Note: Returns must be shipped in a secure and traceable manner. We recommend using a courier service that provides tracking.
4. Reverse Pickup (If Applicable)
In some locations where a reverse pickup service is available, we may arrange for the product to be picked up from your address. If reverse pickup is offered, you will be informed as part of the return confirmation. Reverse pickup timelines may vary based on your location and courier service availability.
5. Refund Process
Once your return is received at our warehouse and inspected:
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If your return is approved, we will process your refund within 5–7 business days.
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Refunds will be issued via the original payment method used during purchase (e.g., credit/debit card, UPI, net banking). Please note that banking and processing times may vary by financial institution.
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You will receive a confirmation email once your refund has been initiated.
6. Exchange Policy
If you received a defective or incorrect product and wish to exchange it, you may request an exchange within the same 7-day period. Exchanges are subject to product availability. If the preferred size, color, or variant is unavailable, you will be offered a refund or store credit.
7. Change of Mind / Cancellation
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Orders may be cancelled before they are shipped. To cancel an order, contact us promptly at support@rokoungli.in with your order details.
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If the item has already been shipped or delivered, change-of-mind returns are evaluated on a case-by-case basis and may not be accepted unless the product is defective or incorrect.
8. Contact Us
If you have any questions or concerns regarding your order, return, or refund, please reach out to our Customer Support Team at: