Rokoungli

Refund Policy

Effective Date: May 19, 2026

Last Updated: June 10, 2026

This Refund Policy explains refund and cancellation rules for digital resources, consultations, workshops, setup services, branding packages, and custom projects sold or invoiced by Rokoungli Techsoul Private Limited through https://rokoungli.in.

Digital Resources

Digital PDFs, templates, checklists, toolkits, blueprints, and downloadable resources are generally non-refundable after delivery, download, access, or email fulfilment. Refunds may be considered only for duplicate payment, failed delivery that cannot be resolved, or wrong product sent.

Consultancy Calls and Workshops

Consultancy calls and workshops may be rescheduled once if requested within the stated timeline shown on the product or service page. Refunds may be available before scheduling or if we are unable to provide a suitable slot. Missed sessions, late arrival, or no-show cases may not be eligible for refund.

Setup Services, Branding Packages, and Custom Projects

Setup services, branding work, AI workshops, analytics overviews, and custom project deposits may involve planning, research, resource allocation, third-party tools, and team time. Refunds are generally available only before work starts, unless a written proposal, invoice, or agreement states otherwise.

Third-Party Costs

Ad spend, domains, hosting, software, plugins, licences, payment gateway charges, logistics, and other third-party expenses are generally non-refundable unless the third-party provider issues a refund.

Refund Processing

Approved refunds will be processed to the original payment method or another mutually agreed method within a reasonable timeline, subject to payment partner processing times and required verification.

Contact Us

For questions or concerns regarding this Refund Policy, contact Rokoungli Techsoul Private Limited at contact@rokoungli.in, call +91 7906799759, or write to Vill- Shahnagar, Haldaur, Bijnor, Uttar Pradsh, 246726.

Digital Resources Refund Policy

Growth Resources are digital PDF products delivered by email or digital access after payment confirmation. Because these are downloadable digital products, refunds are not available after the file or access has been delivered, except in cases of duplicate payment, failed delivery, or wrong file sent.

Paid Services Cancellation Policy

Consultancy calls and workshops can be rescheduled once when the customer gives at least 24 hours notice for calls or 48 hours notice for workshops. Setup, branding, analytics, and custom project deposits are refundable before work starts. Once work has started, refund eligibility depends on the completed scope and written proposal terms.