Rokoungli

Refund Policy

Effective Date: May 19, 2026

Last Updated: May 19, 2026

Thank you for choosing Rokoungli for digital marketing, web design, development, advertising, consultation, content creation, and related growth services. We work to deliver high-quality service and clear client communication.

General Policy

Rokoungli is primarily a service-based business. Payments made for services may not be refundable once planning, strategy, setup, creative work, consultation, development, campaign execution, or other agreed work has started. By using our services, you agree to the terms stated in this policy and any project-specific agreement or invoice.

Services Covered

This policy applies to services provided by Rokoungli, including:

Social Media Marketing
Web Design & Development
Content Writing
Digital Advertising Services
Search Engine Optimization
Online Reputation Management
Consultation Services
Ecommerce Growth Support

Service Cancellations

If you wish to cancel a project or service, contact us as early as possible. Any refund, credit, or adjustment will depend on the written scope, project stage, work completed, resources allocated, third-party costs, and payment terms already agreed.

Third-Party Costs

Ad spend, domains, hosting, software, plugins, licences, payment gateway charges, logistics, and other third-party expenses are generally non-refundable unless the third-party provider issues a refund.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with an updated effective or last updated date.

Contact Us

For questions or concerns regarding this Refund Policy, contact Rokoungli at hello@rokoungli.in or visit https://rokoungli.in.

Digital Resources Refund Policy

Growth Resources are digital PDF products delivered by email or digital access after payment confirmation. Because these are downloadable digital products, refunds are not available after the file or access has been delivered, except in cases of duplicate payment, failed delivery, or wrong file sent.

Paid Services Cancellation Policy

Consultancy calls and workshops can be rescheduled once when the customer gives at least 24 hours notice for calls or 48 hours notice for workshops. Setup, branding, analytics, and custom project deposits are refundable before work starts. Once work has started, refund eligibility depends on the completed scope and written proposal terms.